IT Managed Services

Increase service levels, reduce support costs, and free up time to focus on high-value initiatives

IT Managed Services

Increase service levels, reduce support costs, and free up time to focus on high-value initiatives

Managed Services

IT Managed Services is a great option for businesses that want to scale quickly but don’t have the resources to support the necessary infrastructure, or simply want to focus on more strategic initiatives rather than keeping the lights on. Our Oracle Managed Cloud Services expertise allows you to hire a team of certified consultants to upgrade, maintain, and optimize your Oracle applications and infrastructure with the flexibility of not having full-time resources. We will assess your current environment and make recommendations that fit your business needs and budget. We also manage your Oracle Database with upgrades, maintenance and support.

Oracle EBS Managed Services

A dedicated Account Manager to manage help desk tickets
Incident management using the customer’s or Rite’s help desk software
Create and review the status of tickets using our RiteBot platform
Focused approach to issue resolution

Categorize into priority and functional areas
Estimate effort and delivery timelines for each ticket
Perform root-cause analysis on recurring incidents
Deliver timely reports to business

Review the performance matrix each week/month
Identify areas for process improvement and automation
Automate business processes
Flexible shifts based on the customer’s business needs
Dedicated support for month-end close cycles

Oracle Applications Managed Services

A dedicated Account Manager to manage help desk tickets
Incident management using the customer’s or Rite’s help desk software
Create and review the status of tickets using our RiteBot platform
Enhance business flows via customizations using Oracle VBCS
Focused approach to issue resolution

Categorize into priority and functional areas
Estimate effort and delivery timelines for each ticket
Perform root-cause analysis on recurring incidents
Deliver timely reports to business

Review the performance matrix each week/month
Identify areas for process improvement and automation
Automate business processes
Flexible shifts based on the customer’s business needs
Dedicated support for month-end close cycles

Oracle Data Management Cloud Services

Oracle Database Administration Services

Ongoing support
Database upgrade support (e.g. 12c to 19c)
Apps upgrade support (e.g. 11i to 12.2.x)

Linux Admin Services

Oracle Enterprise Linux (OEL) support
Solaris Support
OS upgrade services
Oracle Virtual Machines (OVM) support
Ongoing support

SAP Managed Services

Comprehensive support from planning to execution for SAP S/4HANA Cloud implementation.
Streamlines business processes aligned with industry standards for operational efficiency.
Ensures smooth SAP workload migration to the cloud for scalability and agility.
Tailored hybrid cloud solutions optimizing on-premises and cloud environments.
Proactive monitoring and 24/7 support for SAP system stability.
Robust security measures ensuring compliance and data protection.
Cost optimization strategies minimizing total cost of ownership (TCO).
Continuous innovation and upgrades to stay ahead with latest technologies.
Advanced analytics unlocking insights for informed decision-making and growth.

Managed Services for SaaS

SaaS Cloud Admin Activities

Schedule refresh with Oracle and work on post clone steps
Setup and maintenance, sandbox publish tasks, reports and analytics
User provisioning and roles assignments
Gathering IP addresses and working with IT for whitelisting
Planning and managing of pre and post-upgrade activities
Setup OIC connections

OIC Admin Activities

Refreshing OIC NONPROD from PROD
Configuring new connections, SFTP agents, adapters, lookups
Start/Stop integrations along with their schedule
Troubleshooting agents, integrations
Creating read-only users and provisioning access
SFTP servers access

Managed Services for OCI

Migrating your applications and workloads to Oracle Cloud Infrastructure (OCI) allows you to take advantage of high computing power, storage capacity, scalability, security, and availability. You can reduce capital expenses and operating costs, while improving business agility, reliability and performance. RiteSoftware’s Managed IT Support Services can help you maximize your Oracle investment and migrate applications and workloads to OCI, simplifying time-consuming administration tasks – including provisioning, backups, software patching, monitoring, hardware scaling and support – allowing you to focus on high-value initiatives.

Lift & Shift Oracle PeopleSoft
Lift & Shift Oracle E-Business Suite
Lift & Shift Oracle Business Intelligence

Why RiteSoftware for Managed IT Services?

We manage the day-to-day running and optimization of your applications and infrastructure so that you’re free to focus on innovation.

Maintenance

With a 24x7 support model, we manage routine system administration, including setup, configuration, access control, and user provisioning.

Support Model

Our flexible resource deployment model combines the cost benefits of offshore services with the security and simplicity of onshore support

Upgrades

We perform upgrades with detailed reports showing the impact on your environment, minimizing downtime and ensuring that your systems are always up-to-date. We reduce transition efforts while ensuring that your users are equipped to deal with the changes.

Enhancements

We improve system performance by implementing new functionality that isn’t part of your original specifications such as creating new reports, configuration changes, etc.

Security

We help you avoid security risks and protect your investment by ensuring your systems are always up-to-date and upgraded to the latest versions.

Process Improvements

We conduct root cause analysis of incidents and provide corrective actions with regular reporting and periodic performance audits, delivering continuous process improvement.

Our Edge

Large companies provide shared services where hundreds of engineers support multiple customer accounts. Being a boutique firm, we are more focused and provide a dedicated support team for every customer with faster service levels at lower costs.

We proprietary monitoring tools to proactively monitor and optimize your Oracle environment, resulting in early detection, lower costs, reduced risks, improved controls, and faster insights, without any impact on business operations

Being the best Managed IT Service providers, our effective project governance framework ensures that your effort stays on track, from the initial planning stages to well past your go-live date.

We analyze your existing business processes, understand end-user needs, and develop an actionable project plan that’s best suited to your current and future business needs.

Leveraging a hybrid engagement model that combines both onshore and offshore resources, we deliver high service levels and provide consistent, ongoing process improvements to our clients. Our delivery model saves up to 40% on overall costs.

With high service levels and a 24 x 7 x 365 support model, we manage the day-to-day running and optimization of your Oracle environment so that you can focus on more strategic initiatives. We offer support coverage in multiple time-zones based on customer needs.

Flexible support packages based on customer requirement:

Full Support – We take complete ownership of your applications, databases and infrastructure and provide 24/7 support for your entire Oracle environment

Limited Support – We offer expert assistance to support your internal teams and you can customize your support plan according to your needs

Get In Touch

Contact Info

Mail Us

sales@rite.digital

Headquarters

13245 Forkland Dr
Houston, TX 77077
+1 281 203-3055

Offshore Development Center