Managed Services

IT Managed Services is a great option for businesses that want to scale quickly but don’t have the resources to support the necessary infrastructure, or simply want to focus on more strategic initiatives rather than keeping the lights on. Our Oracle Managed Cloud Services expertise allows you to hire a team of certified consultants to upgrade, maintain, and optimize your Oracle applications and infrastructure with the flexibility of not having full-time resources. We will assess your current environment and make recommendations that fit your business needs and budget. We also manage your Oracle Database with upgrades, maintenance and support.
Cloud Digitalization
IT managed services for Oracle EBS

Oracle EBS Managed Services

  • A dedicated Account Manager to manage help desk tickets
  • Incident management using the customer’s or Rite’s help desk software
  • Create and review the status of tickets using our RiteBot platform
  • Focused approach to issue resolution
  • Categorize into priority and functional areas
  • Estimate effort and delivery timelines for each ticket
  • Perform root-cause analysis on recurring incidents
  • Deliver timely reports to business
  • Review the performance matrix each week/month
  • Identify areas for process improvement and automation
  • Automate business processes
  • Flexible shifts based on the customer’s business needs
  • Dedicated support for month-end close cycles

Oracle Applications Managed Services

  • A dedicated Account Manager to manage help desk tickets
  • Incident management using the customer’s or Rite’s help desk software
  • Create and review the status of tickets using our RiteBot platform
  • Enhance business flows via customizations using Oracle VBCS