Managed Services

IT Managed Services is a great option for businesses that want to scale quickly but don’t have the resources to support the necessary infrastructure, or simply want to focus on more strategic initiatives rather than keeping the lights on.

Our Oracle Managed Cloud Services expertise allows you to hire a team of certified consultants to upgrade, maintain, and optimize your Oracle applications and infrastructure with the flexibility of not having full-time resources. We will assess your current environment and make recommendations that fit your business needs and budget. We also manage your Oracle Database with upgrades, maintenance and support.

Cloud Digitalization
IT managed services for Oracle EBS

Oracle EBS Managed Services

  • A dedicated Account Manager to manage help desk tickets
  • Incident management using the customer’s or Rite’s help desk software
  • Create and review status osf tickets using our RiteBot platform
  • Focused approach to issue resolution
  • Categorize into priority and functional areas
  • Estimate effort and delivery timelines for each ticket
  • Perform root-cause analysis on recurring incidents
  • Deliver timely reports to business
  • Review the performance matrix each week/month
  • Identify areas for process improvement and automation
  • Automate business processes
  • Flexible shifts based on the customer’s business needs
  • Dedicated support for month-end close cycles

Oracle Applications Managed Services

  • A dedicated Account Manager to manage help desk tickets
  • Incident management using the customer’s or Rite’s help desk software
  • Create and review status of tickets using our RiteBot platform
  • Enhance business flows via customizations using Oracle VBCS
  • Focused approach to issue resolution
  • Categorize into priority and functional areas
  • Estimate effort and delivery timelines for each ticket
  • Perform root-cause analysis on recurring incidents
  • Deliver timely reports to business
  • Review the performance matrix each week/month
  • Identify areas for process improvement and automation
  • Automate business processes
  • Flexible shifts based on the customer’s business needs
  • Dedicated support for month-end close cycles
Oracle cloud applications

Oracle Data Management Cloud Services

  • Oracle Database Administration Services
  • Ongoing support
  • Database upgrade support (e.g. 12c to 19c)
  • Apps upgrade support (e.g. 11i to 12.2.x)
  • Linux Admin Services
  • Oracle Enterprise Linux (OEL) support
  • Solaris Support
  • OS upgrade services
  • Oracle Virtual Machines (OVM) support
  • Ongoing support

Managed Services for SaaS

  • SaaS Cloud Admin Activities
  • Schedule refresh with Oracle and work on post clone steps
  • Setup and maintenance, sandbox publish tasks, reports and analytics
  • User provisioning and roles assignments
  • Gathering IP addresses and working with IT for whitelisting
  • Planning and managing of pre and post-upgrade activities
  • Setup OIC connections
  • OIC Admin Activities
  • Refreshing OIC NONPROD from PROD
  • Configuring new connections, SFTP agents, adapters, lookups
  • Start/Stop integrations along with their schedule
  • Troubleshooting agents, integrations
  • Creating read-only users and provisioning access
  • SFTP servers access
IT managed saas admin services

Managed Services for OCI

Migrating your applications and workloads to Oracle Cloud Infrastructure (OCI) allows you to take advantage of high computing power, storage capacity, scalability, security, and availability. You can reduce capital expenses and operating costs, while improving business agility, reliability and performance.

RiteSoftware’s Managed IT Support Services can help you maximize your Oracle investment and migrate applications and workloads to OCI, simplifying time-consuming administration tasks – including provisioning, backups, software patching, monitoring, hardware scaling, support – allowing you to focus on high-value initiatives.

  • Lift & Shift Oracle PeopleSoft
  • Lift & Shift Oracle E-Business Suite
  • Lift & Shift Oracle Business Intelligence

Why Rite Software for Managed IT Services?

We manage the day-to-day running and optimization of your applications and infrastructure
so that you’re free to focus on innovation.

cloud service

Maintenance

With a 24x7 support model, we manage routine system administration, including setup, configuration, access control, and user provisioning.

monitoring

Support Model

Our flexible resource deployment model combines the cost benefits of offshore services with the security and simplicity of onshore support

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Upgrades

We perform upgrades with detailed reports showing the impact on your environment, minimizing downtime and ensuring that your systems are always up-to-date. We reduce transition efforts while ensuring that your users are equipped to deal with the changes.

expense management

Enhancements

We improve system performance by implementing new functionality that isn’t part of your original specifications such as creating new reports, configuration changes etc.

Security

Security

We help you avoid security risks and protect your investment by ensuring your systems are always up-to-date and upgraded to the latest versions.

Process Improvements

Process Improvements

We conduct root cause analysis of incidents and provide corrective actions with regular reporting and periodic performance audits, delivering continuous process improvement.

Our Edge

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Large companies provide shared services where hundreds of engineers support multiple customer accounts. Being a boutique firm, we are more focused and provide a dedicated support team for every customer with faster service levels at lower costs.

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We proprietary monitoring tools to proactively monitor and optimize your Oracle environment, resulting in early detection, lower costs, reduced risks, improved controls, and faster insights, without any impact on business operations

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Being the best Managed IT Service providers, our effective project governance framework ensures that your effort stays on track, from the initial planning stages to well past your go-live date.

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We analyze your existing business processes, understand end-user needs, and develop an actionable project plan that’s best suited to your current and future business needs.

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Leveraging a hybrid engagement model that combines both onshore and offshore resources, we deliver high service levels and provide consistent, ongoing process improvements to our clients. Our delivery model saves up to 40% on overall costs.

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With high service levels and a 24 x 7 x 365 support model, we manage the day-to-day running and optimization of your Oracle environment so that you can focus on more strategic initiatives. We offer support coverage in multiple time-zones based on customer needs.

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Flexible support packages based on customer requirement:

Full Support – We take complete ownership of your applications, databases and infrastructure and provide 24/7 support for your entire Oracle environment

Limited Support – We offer expert assistance to support your internal teams and you can customize your support plan according to your needs

Contact us

Get In Touch

Contact Info

Telephone

+1 281 203-3055

Global Headquarters

16000 Park Ten Place
Suite 702, Houston
TX – 77084, USA

Offshore Development Center

Unit E, 5th Floor
Lumbini Enclave
Gachibowli, Hyderabad
Telangana – 500032, India

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