The Benefits of Third-Party Support for Oracle Cloud Applications

February 9, 2023
Jhansi Rani
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Published On February 9, 2023

Third-party Managed IT Support Services for Oracle Cloud Applications refers to providing support services by companies other than Oracle Corporation. These third-party organizations offer support services to customers who have deployed and are using Oracle Cloud Applications, such as Oracle ERP Cloud, Oracle HCM Cloud, Oracle EPM Cloud, and more.

Third-party Managed IT Support Services can include technical support, bug fixes, software maintenance, and upgrades. They also offer performance optimization, security updates, and integration with other cloud-based applications. The benefits of engaging third-party support for Oracle Cloud Applications are as follows:

Cost Savings

Third-party Managed IT Support Service providers charge lower fees than Oracle’s, providing customers with more cost-effective support solutions. Additionally, they offer flexible pricing models that allow customers to pay only for the services they need, reducing the overall support cost. Furthermore, they often resolve issues more quickly and efficiently, reducing the time and resources required to resolve problems and resulting in indirect cost savings for customers. Customers can avoid the risk of vendor lock-in, allowing them to switch to alternative solutions without being held back by long-term contracts or high switching costs, resulting in additional cost savings.

Expertise

Third-party Managed IT Support Service providers can provide specialized knowledge and insights in Oracle Cloud Applications that may be available from something other than general support teams, helping to resolve issues more quickly and efficiently. They can also provide more effective support, as they understand the product better and can provide more accurate solutions. Additionally, they can provide advanced troubleshooting services, such as root cause analysis and performance tuning, which can help resolve complex issues and improve application performance.

Flexibility

Third-party Managed IT Support Service providers offer flexible support options, such as 24/7 support, remote support, and on-site support, allowing customers to choose the option that best meets their needs. They also provide flexible pricing models, such as pay-per-incident or subscription- based pricing, allowing customers to select the best pricing model for their budget and needs. Customers can benefit from more flexible solutions that can be customized to meet their specific needs and requirements, ensuring that they have the support they need when they need it without having to compromise on quality or efficiency.

Independence

Third-party Managed IT Support Service providers offer independent support solutions for Oracle Cloud Applications, providing customers with an alternative to the support offered by Oracle. Customers can choose a support solution that best meets their needs without being tied to a particular vendor or service provider. They can avoid vendor lock-ins tied to a specific vendor’s products and services, allowing them to switch to alternative solutions without being held back by long-term contracts or high switching costs. It offers customers more choice and control over their support solution, helping them meet their needs and budget.

Continuity of Support

Third-party Managed IT Support Service providers have robust support infrastructure, backup systems, and disaster recovery plans, ensuring they can provide continuous support even during unexpected disruptions. They also have a large pool of resources that allows them to identify and resolve issues quickly. With third-party support, customers get more reliable support and ensure that their applications run optimally while minimizing downtime and avoiding any business disruption.

Integration

Third-party Managed IT Support Service providers offer integration services, allowing customers to integrate Oracle Cloud Applications seamlessly with their existing systems and processes. Customers can minimize disruption to their existing workflows and ensure a smooth and seamless transition to the new system. They also provide integration services with third-party products and services, such as databases, middleware, and other applications, helping customers maximize their investment value. Using third-party support, customers can benefit from a more integrated support solution that seamlessly fits into their existing systems and processes. This can minimize disruption, increase efficiency, and improve the overall performance of their applications.

Security

Third-party Managed IT Support Service providers have robust security measures to protect customer data and systems, such as secure data storage, encryption, and strict access controls. They also have security experts and teams dedicated to monitoring and managing security threats, helping to ensure that customers’ systems and applications are protected from potential security risks. This can help customers to minimize the risk of data breaches and other security threats, ensuring that their data and applications are protected.

Oracle Cloud Consulting Services

Experienced Oracle partners and consultants offer Oracle Cloud Consulting Services to help organizations implement, optimize, and manage Oracle Cloud Applications. Oracle Cloud Consulting Services can include a range of services, including implementation, migration, integration, support, and managed services. Customers can receive specialized training and education from Oracle Cloud Consulting Services, which will help them make the most of their investment in Oracle technology.

- Implementation services help customers plan, design, and implement Oracle Cloud Applications, ensuring they are deployed successfully and meet customer requirements.
- Migration services help customers to move their existing applications and data to the Oracle Cloud, ensuring a smooth and seamless transition.
- Integration services help customers to integrate Oracle Cloud Applications with their existing systems and processes, maximizing efficiency and improving overall performance.
- Support services provide customers with ongoing technical support, maintenance, and upgrades for Oracle Cloud Applications, helping to ensure that they are functioning and performing optimally.
- IT Managed Services help customers to optimize the performance, security, and reliability of Oracle Cloud Applications while freeing up internal resources to focus on their core business operations.

It’s vital to remember, though, that not all Third-party Managed IT Support Service companies are created equal in terms of the standard of their offerings and their depth of knowledge regarding the support of Oracle Cloud Applications. When choosing a third-party Managed IT Support Service provider, it is important to research and carefully evaluate their qualifications, track record, and customer references to ensure that they have the expertise and experience needed to provide the level of support you require.